Terms of Service
Last Updated: October 23, 2026
1. Terms of Service
These Terms of Service govern your access to and use of kelirionis.com, including browsing product information, submitting orders, and purchasing furniture through the website.
Please read these Terms of Service before placing an order. You should also review the applicable Shipping Policy, Order Cancellation Policy, Return & Refund Policy, Privacy Policy, Cookies Policy, and Legal Disclaimer to understand the rules relevant to your visit and purchase.
These Terms of Service should be read together with the other applicable website policies and any specific terms presented to you during the purchasing process. Nothing in these Terms of Service is intended to limit rights that cannot lawfully be excluded or to override an applicable legal requirement or an expressly confirmed transaction commitment.
2. User Accounts and Website Use
You agree to use the website lawfully and responsibly. You must not use the website to engage in fraud, violate applicable law, infringe another person's rights, interfere with website operations, or attempt unauthorized access to website systems or information.
When providing information through the website or in connection with an order, you are responsible for ensuring that the information you submit is accurate and complete to the best of your knowledge. Inaccurate or incomplete information may affect our ability to respond to your inquiry or process your order.
These Terms do not assume that account registration or account-management features are available. If such features are provided, any applicable requirements presented through those features will also apply.
We do not guarantee that the website will always be available, uninterrupted, error-free, or free from security risks. We may need to maintain, update, correct, or otherwise modify website content or functionality. Any action affecting an order or a customer's rights remains subject to applicable law and the relevant transaction terms.
3. Products, Availability, and Pricing
Product pages provide information intended to help you evaluate furniture before purchasing. Please review the available descriptions, images, dimensions, colors, materials, features, and other product-specific information displayed on the relevant product page before placing an order.
Product images and on-screen colors may vary slightly because of lighting, photography, display settings, or differences between screens. Such variations do not negate an express product description or other specific representation made for the product.
Product availability may change, and displaying an item on the website does not guarantee that it will remain available at all times. We may need to review or correct inaccurate product descriptions, availability information, or displayed prices when an error is identified.
If an error or availability issue affects a proposed or submitted order, any resulting action will be handled consistently with the applicable order terms, relevant website policies, and applicable law. These Terms do not authorize arbitrary changes to the price or other confirmed terms of an accepted order.
Please rely on the information shown for the specific item and the applicable terms presented during checkout when making your purchasing decision.
4. Orders and Payments
When you submit an order through the website, you provide information needed to request a purchase. Submitting an order does not, by itself, establish that the order has been accepted. The applicable order status and any confirmation provided during the purchasing process should be reviewed to understand the status of your transaction.
Order processing and acceptance may depend on the information submitted, product availability, payment status, and the applicable purchasing terms. We do not guarantee that every submitted order will be accepted or that every payment attempt will be completed successfully.
Before submitting your order, review the selected products, quantities, delivery information, displayed prices, and other information presented during checkout. You are responsible for providing accurate order and contact details.
Available payment methods are those displayed on the website at checkout. The payment methods currently identified for the website are American Express, Diners Club, Discover, Mastercard, Visa, and JCB. Do not assume that an additional payment method is available unless it is presented during checkout.
If a payment fails or an order contains an error, review the information displayed during checkout and contact customer service if assistance is needed. No additional payment fees, payment arrangements, or processing guarantees are created by these Terms unless they are separately disclosed and applicable to the transaction.
Requests to cancel an order are governed by the Order Cancellation Policy described below.
5. Shipping Policy
Orders are intended for delivery within the United States, subject to the applicable shipping eligibility requirements and the terms of the Shipping Policy.
Delivery eligibility, available shipping arrangements, applicable charges, order processing, estimated transit times, restrictions, and exceptions are governed by the Shipping Policy and the information provided for the relevant order. No particular delivery date or transit time is guaranteed by these Terms unless expressly stated in an applicable shipping commitment.
Please review the Shipping Policy before placing an order so that you understand the applicable delivery conditions.
Read the Shipping Policy for the complete shipping terms.
6. Order Cancellation Policy
You may submit a request to cancel an order in accordance with the Order Cancellation Policy. A cancellation request is not a guarantee that cancellation will be approved.
Cancellation eligibility depends on the order's status and the conditions set out in the Order Cancellation Policy. Before a carrier has taken possession of an order, a cancellation request may be reviewed for eligibility. Once an order has been handed over to a carrier, it generally cannot be canceled through the standard cancellation process.
If a cancellation is approved, the amount paid for the canceled order will be refunded to the original payment method, in accordance with the Order Cancellation Policy. The time required for the refund to appear may vary; these Terms do not promise a specific posting date.
For instructions on submitting a request and the conditions that apply, please review the Order Cancellation Policy.
7. Returns, Exchanges, and Refunds
Returns and refunds are governed by the Return & Refund Policy. Eligibility, applicable conditions, request procedures, return requirements, any applicable costs or exclusions, and refund arrangements must be determined under that policy and the terms applicable to the relevant order.
Please review the Return & Refund Policy before purchasing and follow its stated process if you wish to request a return or refund. Contacting customer service or submitting a request does not, by itself, guarantee approval.
These Terms do not create a separate exchange service or additional refund entitlement. They are not intended to expand, reduce, or replace the conditions and rights established by the applicable Return & Refund Policy or by law.
For the applicable requirements and instructions, please read the Return & Refund Policy.
8. Privacy and Data Protection
Information handled in connection with your use of the website, communications, and purchases is subject to the Privacy Policy. Please review that policy to understand how personal information may be collected, used, retained, and disclosed in connection with website operations and transactions.
The use of cookies and similar technologies, where applicable, is addressed in the Cookies Policy. You may also review your browser settings to understand the cookie controls available through your browser.
These Terms do not establish additional data collection practices, retention periods, disclosures, or privacy rights beyond those described in the applicable policies and required by law.
9. Disputes and Governing Law
Any dispute relating to the website, these Terms, or a purchase will be addressed in accordance with applicable law and any valid legal requirements governing the relevant transaction.
No particular state's law, court, exclusive venue, arbitration procedure, or waiver of legal rights is designated by this section. The governing law and dispute-resolution arrangements, if any, must be established by reference to a verified and applicable legal arrangement.
Nothing in these Terms excludes or limits consumer rights or remedies that cannot lawfully be excluded or limited.
10. Changes to These Terms
We may revise these Terms when necessary to reflect changes to the website, applicable policies, or relevant legal requirements. The current version should be reviewed periodically for updates.
A revision does not, by itself, authorize a retroactive change to the confirmed terms of an existing transaction or eliminate rights that applicable law protects. Where a particular notice or effective-date requirement applies, that requirement will govern.
11. Contact Us
If you have questions about these Terms, website use, or an order, you may contact us using the information below.
Website Name: Kelirionis
Website: kelirionis.com
Email: client@kelirionis.com
Phone: +81 3-4826-7319
Mailing Address:
2-33-2 KAMEARI, ELEGANCE PARK 302, KATSUSHIKA-KU, TOKYO 125-0061, JAPAN
Shipping Coverage: United States
Customer Service Hours: Monday–Friday, 09:00–12:00 and 13:30–18:30