Shipping policy
Last Updated: October 23, 2026
Thank you for shopping at kelirionis.com. This Shipping Policy explains our shipping coverage, shipping fees, order processing procedures, estimated transit times, customs arrangements, order tracking, and procedures for handling delivery issues.
We aim to process orders carefully and provide clear information about delivery expectations. Actual delivery times may vary depending on the shipping destination, carrier operations, customs processing, weather, and other circumstances beyond normal fulfillment operations.
1. Shipping Coverage
We currently ship to addresses throughout the United States, subject to our actual delivery capabilities and any applicable shipping restrictions.
Delivery availability may depend on the destination address, the size and weight of the furniture, and the shipping services available for the order.
Some addresses may require additional verification before an order can be accepted or fulfilled. If you are unsure whether we can deliver to your address, please contact us at client@kelirionis.com before placing your order.
Please provide your complete shipping address and any relevant delivery information so we can assess whether delivery is available.
2. Shipping Fees
Our standard shipping fees are based on the total order amount as follows:
| Order Total | Standard Shipping Fee |
|---|---|
| Under $79.99 | $6.99 |
| $79.99 or more | Free |
Orders totaling $79.99 or more qualify for free standard shipping. Orders under $79.99 are subject to a $6.99 standard shipping fee.
The applicable shipping fee will be displayed at checkout before you complete your purchase.
We will not charge the standard shipping fee more than once for the same order. Any other charge, if applicable, must have a valid basis, be appropriately disclosed, and comply with applicable law.
The treatment of discounts, promotional codes, taxes, and other adjustments when calculating the order total for free shipping will depend on the applicable checkout rules. Please review the amount displayed at checkout before submitting your order.
3. Order Processing Time
Our standard order processing time is 1–2 business days.
Order processing includes reviewing the order, preparing it for fulfillment, and arranging its handoff to the shipping carrier. Processing time is separate from transit time and does not mean that the order will arrive within 1–2 business days.
Once processing is complete, the order will be handed over to the carrier for transportation.
Processing may take longer if we need to verify order information, confirm product availability, resolve a fulfillment issue, or address another circumstance affecting the order.
If a material delay becomes apparent, we will provide relevant information or contact you as appropriate.
Business days exclude weekends and applicable holidays unless otherwise stated.
4. Shipping Methods and Transit Time
We use shipping services that may include the following carriers:
- DHL
- UPS
- FedEx
The carrier used for a particular order may vary depending on the item, destination, shipping arrangements, and carrier availability. Customers cannot necessarily select a specific carrier for every order.
Estimated Transit Time
Our standard estimated transit time is 7–12 business days after the order has been processed and handed over to the carrier.
This period begins when the carrier receives the processed order. It does not include the preceding 1–2 business days of order processing.
For planning purposes, the usual processing and transit estimates are separate stages:
- Order processing: 1–2 business days.
- Transit: 7–12 business days after carrier handoff.
These are estimates, not guaranteed delivery deadlines. The actual time between placing an order and receiving it may be longer if processing or transportation is delayed.
Delivery may be affected by weather, holidays, customs inspections, carrier network disruptions, incorrect address information, or other circumstances outside normal fulfillment operations.
If your order takes longer than the usual 7–12 business day transit period, please contact us so we can review its status and provide available information.
5. Shipping Delays and Customer Support
We understand that delivery delays can be inconvenient, particularly when you are expecting furniture for your home.
If the estimated transit period of 7–12 business days has passed and your order has not arrived, please contact us for assistance.
When contacting us, please provide:
- Your order number.
- The email address used when placing the order.
- Your tracking number, if available.
- Any relevant information about the delivery status or delay.
We will review the available order and shipping information and, where appropriate, assist with checking the shipment status with the relevant carrier.
The next steps will depend on the actual shipping status, the information available from the carrier, and the circumstances of the delay. We do not guarantee a particular investigation completion time, compensation amount, or automatic refund solely because a shipment is delayed.
For assistance, please use the contact details provided in Section 11.
6. Taxes, Customs Duties, and Customs Clearance
Our pricing and shipping arrangements are designed to account for applicable taxes and customs-related charges included in those arrangements.
We have arranged for our logistics providers to handle the relevant customs clearance procedures for shipments where those arrangements apply. Customers generally do not need to arrange ordinary import clearance themselves.
Applicable taxes and customs-related charges covered by our pricing and shipping arrangements will not be charged to you a second time upon delivery.
The scope of taxes and charges covered depends on the actual transaction and the applicable shipping and import arrangements. This statement does not represent that every possible federal, state, local, or import-related charge is necessarily included in every order, regardless of circumstances.
If an unexpected customs or tax payment request arises, please contact us before making an additional payment, where reasonably possible. We will review the order and the request to help determine whether the charge is covered by our arrangements or requires further clarification.
Customs inspections or other import-related procedures may affect delivery timing even when customs clearance has been arranged through our logistics providers.
7. Order Tracking
Once your order has been handed over to the carrier, tracking information may become available when the carrier generates and activates the relevant tracking record.
Where a tracking link or tracking number is provided in your order confirmation or shipping notification, you may use it to check the available shipment status.
Please note the following:
- Tracking information may not appear immediately after carrier handoff.
- Carrier tracking records may take time to update.
- Estimated delivery dates shown in tracking information are not guaranteed delivery commitments.
- Tracking availability and update frequency depend on the carrier and the shipment.
If you have not received tracking information, cannot access the available tracking details, or notice that the tracking status has not changed for an extended period, please contact us at client@kelirionis.com or call +81 3-4826-7319.
We will review the available information and assist you with the next appropriate steps.
8. Damaged, Lost, or Missing Shipments
If your furniture arrives damaged, a shipment appears to be lost, or part of your order is missing, please contact us as soon as reasonably possible.
8.1. Damaged Items
If an item appears to have been damaged during transportation, please email client@kelirionis.com and provide:
- Your order number.
- A description of the damage.
- Clear photographs of the affected item and, where available, the packaging and shipping label.
- Any other relevant information that may help us assess the issue.
Please retain the item and its relevant components while we review the matter, where reasonably possible and safe to do so.
We will assess the available information and, where appropriate, coordinate with the relevant carrier. Depending on the circumstances, we will determine an appropriate resolution under our Return & Refund Policy and applicable law.
Qualifying claims involving damaged or defective products will be handled in accordance with the applicable return, refund, and consumer protection requirements. We will not automatically deny a claim solely because a customer could not immediately report the damage or sign for the delivery.
8.2. Lost or Missing Shipments
If your tracking information indicates that a package may be lost, has remained unchanged for an extended period, or shows delivery even though you have not received the order, please contact us promptly.
Please provide your order number, the email address associated with the order, and any available tracking information.
We will review the order records and available carrier information and, where appropriate, assist with an investigation.
Depending on the findings and applicable requirements, we will explain the available next steps. These may vary according to the actual shipment status, the nature of the problem, and the applicable policies and laws.
We do not promise automatic refunds or replacement shipments within a fixed number of days for every reported loss. However, a carrier's status record or the absence of an immediate report will not, by itself, eliminate rights or remedies that you may have under applicable law.
8.3. Missing Items or Incomplete Deliveries
If your delivery contains fewer items or components than you ordered, please contact us with your order number and a description of what is missing.
Photographs of the received items, packaging, and relevant labels may help us review the issue.
We will assess the order records and the available shipping information and explain the appropriate next steps based on the circumstances and applicable law.
9. Shipping Address, Order Changes, and Cancellations
9.1. Shipping Address Accuracy
Please carefully review your shipping address, recipient name, telephone number, and other delivery information before completing your order.
Accurate and complete address information helps reduce the risk of delivery delays, unsuccessful delivery attempts, and returned shipments.
9.2. Address Changes Before Shipment
If you need to correct or change your shipping address, please email client@kelirionis.com as soon as possible and include your order number and the correct address.
We may be able to update the address if the order has not yet been handed over to the carrier and the change can be accommodated by our fulfillment process.
An address change is not guaranteed. Its feasibility depends on the order's actual processing status and the fulfillment arrangements available at that time.
9.3. Address Changes After Shipment
Once an order has been handed over to the carrier, address changes may no longer be possible or may need to be requested through a process permitted by the carrier.
Please contact us if you need to change a delivery address after shipment. We will review the shipment status and explain any available options.
We cannot guarantee that the carrier will accept or complete an address change.
9.4. Order Cancellations
Order cancellations are governed by our Return & Refund Policy and are handled separately from shipping and return requests.
Orders that have not shipped: You may request cancellation. We will verify the order's actual fulfillment status, including whether it is still being prepared, and confirm whether cancellation is possible. Once cancellation is confirmed, the full amount paid for the canceled order will be refunded.
Orders that have already shipped: Direct cancellation is generally unavailable. After delivery, you may request a return and refund in accordance with our Return & Refund Policy and applicable law.
An order that is being processed is not automatically considered shipped. Please contact us as soon as possible if you need to cancel an order or correct its details.
10. Delivery Responsibility and Delivery Issues
Customers are responsible for providing accurate, complete, and usable shipping information when placing an order.
If an address is incomplete, inaccurate, or not serviceable, delivery may be delayed, unsuccessful, or returned. We will assess such situations based on the actual carrier information, the fulfillment circumstances, and applicable law.
If a delivery fails, a package is returned, a shipment is misdelivered, or another delivery problem occurs, please contact us so we can review the available information and explain the appropriate next steps.
Depending on the circumstances, resolution may require clarification of the address, coordination with the carrier, or another appropriate arrangement.
Any additional shipping charges or other costs arising from a delivery issue will be assessed only where there is a valid basis, the applicable terms have been appropriately disclosed, and the charges are permitted by law. We do not establish an automatic redelivery fee, storage fee, or other fixed charge through this policy.
We will not automatically transfer all shipping risks to customers or treat every loss, delay, misdelivery, or damaged delivery as the customer's responsibility.
Carrier records and delivery confirmations may be relevant to an investigation, but they do not automatically override any rights or remedies available under applicable law.
11. Contact Us
If you have questions about shipping, delivery estimates, order tracking, customs clearance, or a delivery issue, please contact us using the information below.
Email: client@kelirionis.com
Phone: +81 3-4826-7319
Mailing Address:
2-33-2 KAMEARI, ELEGANCE PARK 302
KATSUSHIKA-KU, TOKYO 125-0061
JAPAN
Customer Service Hours:
Monday–Friday, 09:00–12:00 and 13:30–18:30.
Email is our preferred contact method for shipping inquiries.
We will review your inquiry and provide information or assistance based on the availableorder and shipping records, our applicable policies, and relevant legal requirements.